We offer a number of delivery options which vary in cost depending on how quickly you want your order to arrive. Free delivery is available on orders over $49. You'll always be able to choose a delivery option and see its cost before completing your order.

Of course! We ship all orders in plain black boxes or plain envelopes, so you're the only one looking forward to your delivery.

Yes. Our delivery partners offer order tracking as standard. You will receive information via email on how to track your order once your order is dispatched.

Lots! We have payment options to suit all online shoppers.

Please note that once an order has been placed, we are unable to accommodate any changes or cancellations. However, you can easily return the item to us for free. Visit our order returns page. Thank you for your understanding.

Yes absolutely. You can read more about how we keep the Myvelvettouch website secure here.

It's a pretty long read, but our Privacy Policy tells you how we may use your personal data and what we do to keep that data safe.

Myvelvettouch will ABSOLUTELY NOT, under ANY CIRCUMSTANCES, sell your data to a third party. We only use your data for marketing purposes of our own, for example sending you email offers when you sign up for emails or asking you to leave a review of our products or service via a third-party provider. You can read our full Terms and Conditions to find out more, and also read more about our Cookie Policy.