We offer Standard Shipping within the United States. Delivery typically takes 5–8 business days.

Shipping Rates:
0–1 lb → $6.90
1–3 lb → $8.90
3–5 lb → $9.90
Orders over $49 ship free.

For full details on processing times, rates, cutoff hours, and carrier info, please visit our Shipping Information page.

We currently ship within the United States only.
If you're outside the U.S., you may contact us at support@myvelvettouch.com.

Yes. All orders arrive in plain, unbranded packaging with no product names or adult wording.

Learn more about how we protect your privacy here:
Discreet Packaging.

Orders placed before 6:00 PM CST (Mon–Sat) ship the same day. Orders placed after the cutoff time ship the next business day.

For full shipping policies, please visit our Shipping Information.

You will receive a shipping confirmation email with a tracking number as soon as your order ships.

Please contact us within 7 days with photos of:
– The outer box (all sides)
– The shipping label
– The damaged product(s)

If damage occurred during transit, we will arrange a replacement or refund.

For more details, visit our Returns & Refunds page.

If your tracking shows no movement for 5+ business days, please email us at support@myvelvettouch.com with your order number, full name, and shipping address.

We will open a trace with the carrier. If the parcel is confirmed lost, we’ll resend or refund your order.

Lots! We have payment options to suit all online shoppers, including Shop Pay, Google Pay, PayPal, and Apple Pay. You can choose your preferred method at checkout for a fast and secure payment experience.

Yes. Your billing statement will show a neutral descriptor such as Velvara Group, without any adult-related wording.

Changes are only possible before your order is packed and shipped. If you need to modify or cancel your order, please email us immediately at support@myvelvettouch.com with your order number.

Once an order has shipped, it can no longer be changed — but eligible unopened items may still be returned according to our Returns & Refunds policy.

Yes. Applicable sales tax is calculated at checkout based on your shipping address and displayed before order confirmation.

If your payment doesn't go through, please check the following:
– Your billing address matches your card
– Your card supports online payments
– Your bank isn’t blocking the transaction

You may also try a different payment method. If the issue persists, please contact your bank first, then feel free to email us at support@myvelvettouch.com.

Yes, you can enter a valid discount code during checkout. Only one code may be used per order. Some codes may not apply to already discounted items.

Yes. Our website uses secure SSL encryption, and we do not store full credit card details. We follow industry best practices and work with trusted payment processors.

You can read our full Privacy Policy here:
Privacy Policy.

We use your data to:
– Process and deliver your orders
– Communicate updates and support
– Improve your shopping experience
– Send marketing (only if you opt in)

You may adjust your privacy choices at any time via:
Personal Rights.

Yes. By using our website and placing an order, you confirm that you are at least 18 years old (or the age of majority in your area).

For safety and hygiene reasons, we cannot accept returns for opened or used products.

We do accept returns of unopened, unused items in their original sealed packaging within 30 days of delivery.

Please review our full policy on the Returns & Refunds page.

To start a return, please email us at support@myvelvettouch.com with your order number, item name, and reason for return.

Once approved, we’ll provide return instructions and the return address.

Unless the item is faulty or we made a mistake, return shipping costs are the customer’s responsibility.

We sincerely apologize! Please email us within 7 days of delivery with:
– Your order number
– A photo of the item received
– A photo of the packing slip

We will send the correct item at no cost to you and may cover return shipping if the incorrect item needs to be returned.

Refunds for approved returns are issued to your original payment method. Please allow 5–10 business days for your bank to process the refund after we issue it.

Orders can be cancelled only if they have not yet shipped. Please email us immediately at support@myvelvettouch.com.

If your order has already shipped, you may still return eligible items according to our Returns & Refunds policy.

We select items made from body-safe materials such as medical-grade silicone and ABS plastics. Material details are listed on each product page.

General cleaning instructions:
– Disconnect from power or remove batteries
– Wash with warm water + mild unscented soap (if waterproof)
– Pat dry with a lint-free cloth
– Store in a cool, dry place away from other toys

Always follow the instructions provided with your specific product.

Water-based lubricants are compatible with most toys. If your toy is made of silicone, avoid silicone-based lubricants to prevent material damage.

Some products are waterproof, others are splashproof, and some are not. Please check the “Waterproof” section on the product page and follow the product manual.

Ensure the toy is fully dry before storing. Keep it in its own pouch or container, away from sunlight and dust. Avoid long-term contact between toys made of different materials.

Before contacting us, please check:
– Charge for the recommended time using the original cable
– Hold the power button 3–5 seconds
– Check for travel-lock mode
– Replace batteries if applicable

If it still doesn’t work, please email us at support@myvelvettouch.com.

If your item doesn’t work out of the box, please contact us within 30 days. After basic troubleshooting, send us a short video along with your order number.

If confirmed DOA, we’ll arrange a replacement or refund. Most DOA cases do not require returning the item.

Unfortunately, due to hygiene regulations, used or opened items cannot be returned unless faulty. We’re always happy to help recommend a better fit for next time—just email us anytime.