Terms of service

OVERVIEW

Welcome to MyVelvetTouch! The terms “we”, “us”, and “our” refer to Velvara Group LLC. MyVelvetTouch, operated by Velvara Group LLC, provides this website, including all related information, content, features, and services (the “Services”), in order to offer you a curated shopping experience. Our store is powered by Shopify, which enables us to operate our Services.

These Terms of Service (“Terms”) govern your use of the Services. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, please discontinue use of our Services.

 

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and legally permitted to purchase adult products.

To use our Services, you may be required to provide certain information such as your email, billing details, and shipping address. You represent that all information provided is accurate and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Accounts may not be transferred or shared.

 

SECTION 2 — OUR PRODUCTS

We strive to present product descriptions and images accurately. However, colors and appearances may vary by device settings.

We do not warrant that products will meet your expectations. Product descriptions and pricing may change without notice, and we reserve the right to discontinue or limit product availability at any time.

 

SECTION 3 — ORDERS

When you place an order, you make an offer to purchase. Velvara Group LLC may accept or decline your order at its discretion. An order is accepted only once we process your payment and send a confirmation.

Please ensure all order details are correct before submitting. We may not be able to modify or cancel orders once processing begins.

All purchases are subject to our Returns & Refunds.

Products are sold for personal use only, not for resale or export.

 

SECTION 4 — PRICES AND BILLING

Prices may change without notice. The price shown at checkout is the price you will be charged. Taxes, shipping costs, and other fees are additional unless stated otherwise.

You agree to maintain accurate and up-to-date billing and contact information. Promotional pricing or discount terms may supersede these Terms where applicable.

 

SECTION 5 — SHIPPING AND DELIVERY

Shipping timelines are estimates and not guaranteed. Once an order is handed to the carrier (e.g., USPS, UPS), title and risk of loss pass to you. We are not responsible for delays caused by carriers, weather, customs, or events outside our control.

For full shipping details—including cutoff times, rates, tracking, and packaging privacy—please refer to our Shipping Information and Discreet Packaging pages.

 

SECTION 6 — INTELLECTUAL PROPERTY

All content on our Services—including text, graphics, logos, product images, and layout—is owned by Velvara Group LLC or its licensors and protected by U.S. and international intellectual property laws.

You may use the Services for personal, non-commercial purposes only. Reproduction, distribution, modification, or commercial use is prohibited without prior written consent.

 

SECTION 7 — LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • We do not guarantee uninterrupted or error-free service.
  • Products and services are provided “as is” without warranties of any kind.
  • Velvara Group LLC is not liable for indirect, incidental, punitive, or consequential damages.
  • Our maximum liability for any claim is limited to the amount you paid for the product.

Nothing in these Terms affects any rights you may have under applicable consumer protection laws.

 

SECTION 8 — GOVERNING LAW

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

 

SECTION 9 — CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Continued use of the Services after changes constitutes acceptance of the updated Terms.

 

SECTION 10 — CONTACT INFORMATION

Questions about these Terms?
Please email us at: support@myvelvettouch.com
For additional support and FAQs, visit our Help Center.