01
Account & Sign-In
MEDOZO may require an account to access certain
features. MEDOZO V1.0 supports authentication
through Apple and Google.
I can't sign in to MEDOZO.
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Confirm that you are using the same Apple or
Google sign-in method associated with your
MEDOZO account.
If the issue continues, contact MEDOZO Support
and describe the sign-in method you are using
and the error you see.
Can I sign in with Apple?
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MEDOZO V1.0 supports authentication through Apple.
Can I sign in with Google?
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MEDOZO V1.0 supports authentication through Google.
I think someone accessed my account.
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If you suspect unauthorized access to your MEDOZO
account, contact MEDOZO Support.
You should also review the security of the Apple
or Google account used to authenticate with MEDOZO.
02
Subscriptions & Billing
MEDOZO may offer paid subscription plans and
trial access through Apple's App Store.
How are MEDOZO subscriptions billed?
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For subscriptions purchased through Apple's
App Store, payment is processed by Apple.
The price, billing period, trial terms, and
other purchase information are displayed in
the App Store or purchase interface.
How do I manage or cancel my subscription?
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Subscriptions purchased through Apple's App Store
must be managed through your Apple account and
Apple's subscription-management system.
Does deleting MEDOZO cancel my subscription?
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No. Deleting the MEDOZO app or deleting your
MEDOZO account does not by itself cancel an
Apple App Store subscription.
Does MEDOZO offer a trial?
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MEDOZO may offer a seven-day trial as displayed
at the time of purchase.
03
BLO & App Experience
BLO is MEDOZO's artificial intelligence companion
for conversational and wellness-oriented experiences.
What is BLO?
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BLO is an artificial intelligence system that
uses AI technology, including OpenAI technology,
to provide conversational functionality.
Can BLO make mistakes?
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Yes. BLO may misunderstand input or produce
inaccurate, incomplete, or unsuitable information.
BLO does not possess human professional or
clinical judgment.
Is BLO a healthcare professional?
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No. BLO is artificial intelligence. MEDOZO and
BLO do not provide medical diagnosis, treatment,
psychotherapy, psychiatric treatment,
professional counseling, prescriptions,
or emergency services.
What if a MEDOZO experience doesn't feel right for me?
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Individual responses to wellness experiences vary.
You can stop using a MEDOZO experience at any time.
IMPORTANT SAFETY INFORMATION
MEDOZO is not an emergency service.
Do not rely on MEDOZO or BLO as your primary or
sole resource during a medical emergency,
psychiatric emergency, self-harm risk, suicide risk,
violence, abuse, or other urgent danger.
Use appropriate real-world emergency or professional
assistance available in your location.
04
Privacy & Data
MEDOZO's handling of personal information is described
in the MEDOZO Privacy Policy.
Where can I read the Privacy Policy?
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Does MEDOZO store raw microphone audio?
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Raw microphone audio is not stored on MEDOZO's
server in V1.0. Voice input may be converted
into text for requested functionality.
Where can I ask a privacy question?
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Contact MEDOZO at
support@myvelvettouch.com for privacy-related
questions.
05
Account Deletion
MEDOZO is intended to provide an in-app mechanism
to initiate account deletion.
BEFORE DELETING YOUR ACCOUNT
Account deletion may permanently remove
account-associated information.
This may include session history, saved conversations,
preferences, personalization, and other
account-associated information, subject to limited
retention permitted or required by law.
Deleting your MEDOZO account does not necessarily
cancel an Apple App Store subscription.
How do I delete my MEDOZO account?
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Use the account-deletion mechanism provided
within the MEDOZO app when available.
If you cannot access the account-deletion
function, contact MEDOZO Support.
Will account deletion cancel my Apple subscription?
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No. Apple App Store subscriptions must be
managed separately through Apple's
subscription-management system.
06
Technical Support
If MEDOZO is not working as expected, a few details
can help us understand the issue.
01
Describe the Issue
Tell us what you were trying to do and
what happened.
02
Include the Error
If an error message appears, include the exact
wording or a screenshot when appropriate.
03
Include App Details
Include your MEDOZO app version and iOS version
when available.
Protect your information.
Do not send passwords, authentication codes,
payment-card numbers, or other credentials
when contacting support.
07
Still Need Help?
Contact MEDOZO Support if you cannot find the
information you need above.
